FAQs
Find answers to common queries about our paints, ordering process, and commitment to quality. If you can't find the information you need, please don't hesitate to contact our friendly team.
Product & Application
What type of paint do you offer?
We specialise in ultra-durable, weatherproof, low-VOC paints specifically designed for exterior wooden and metal surfaces, including doors, windows, and fences.
How much paint do I need?
One 750ml tin typically covers one standard door or two average windows. Refer to our paint calculator for a more detailed estimate based on your project needs.
How do I prepare my surfaces for painting?
Ensure surfaces are clean, dry, and free from loose paint or debris. For best results, lightly sand and prime bare wood before applying our paint.
Do you offer different finishes (e.g., matt, gloss)?
Currently, our paints are formulated in a beautiful and durable satin finish.
Ordering & Delivery
Do you offer paint samples?
Yes, we offer a range of hand painted colour samples so you can test colours in your own home before committing to a full tin.
What are your delivery options and costs?
Made to Order, Just for You:
Every tin of Knuckles paint is expertly mixed to order, ensuring you receive the freshest, highest-quality product possible.
Fast & Reliable Delivery:
- Paint Orders: All paint orders are dispatched within 48 hours of being placed. We use a reliable delivery service to get your paint to you, typically within 3-5 working days.
- Sample Orders: Want to try before you commit? Our colour samples are dispatched within 24 hours via Royal Mail, so you can start planning your door transformation right away.
Delivery Cost:
Service | Fee |
Paint Delivery | £4.95 (Free when you spend £50 or more) |
Sample Delivery | £1.95 |
Delivery Areas:
We deliver to all addresses within the UK, including:
- Channel Islands
- Isle of Man
- Scottish Highlands and Islands
- Northern Ireland
- BFPO addresses
Please note that deliveries to these areas may take an additional 3-5 working days.
Order Processing:
- You will receive an email notification when your order is shipped, along with a tracking number.
Delivery Times:
- Deliveries are made Monday to Friday, excluding bank holidays.
- Please ensure someone is available at the delivery address to receive the order.
- In the event of a failed delivery, the courier will leave a card with instructions for re-delivery or collection.
Packaging:
- We take great care in packaging your order to ensure it arrives in perfect condition.
- All paints are securely packaged to prevent leaks and damage during transit.
- Tracking Your Order:You can track the progress of your order using the tracking number provided in your shipping confirmation email
- Track from Your Account: You can also conveniently track your order status and view tracking information by logging into your Knuckles Paints account.
Questions?
If you have any questions about our delivery process, please don't hesitate to contact our friendly customer support team at hello@knucklespaints.com
Sustainability
What makes Knuckles Paints different?
We combine artisan methods with cutting-edge technology to create paints that are not only beautiful but also ultra-durable, weatherproof, and environmentally conscious.
Are your paints eco-friendly?
Yes, our paints are low in VOCs, contributing to a healthier home and a cleaner environment.
Where are your paints manufactured?
Our paints are proudly made in Great Britain.